Fan Pass - FAQs
Using your Fan Pass
Where do I claim my Fan Pass?
Once you have completed the checkout, you will see a ‘Claim now’ button on the confirmation page.
After clicking the ‘Claim now’ button you will need to follow a few simple steps to link your Fan Pass to your email address.
You will then use the same email address to access your Fan Pass benefits across the web.
Don’t worry, if you close the confirmation page without claiming your Fan Pass, you can get back to the page by clicking the ‘View your order’ button in your order confirmation email.
Where can I see my rewards and benefits?
You can find your rewards and benefits in the ‘Vault’ section of the White Lies store.
How can I use my Fan Pass?
After you have claimed your Fan Pass on the Shopify store, you can use it to unlock Perks in a couple of different places.
Connecting my Fan Pass to Discord:
- Inside the White Lies Discord Server
- Navigate to the #connect-yourself channel to connect your Fan Pass
- Inside the #connect-yourself message-box, type “/connect-me” and send the message.
- Now follow the prompts and enter your Fan Pass email to connect your Fan Pass to the White Lies Discord Server!
- Once you have connected, you should see some new exclusive channels in the White Lies Discord.
Connecting my Fan Pass to the White Lies Store:
You can use your Fan Pass by connecting it to the White Lies store to unlock your benefits and rewards.
- Inside the White Lies Vault
- Click ‘Connect your Fan Pass’.
- Enter the email used to claim the Fan Pass.
- You will be redirected to the page you were on and the offer will be unlocked automatically.
How long is a Fan Pass valid for?
Your Fan Pass is valid for 12 months from the date that it is claimed.
Troubleshooting
I’m unable to connect my Fan Pass
Sorry to hear that, the best way to fix this as quickly as possible is to contact our Support team.
I forgot/lost my Fan Pass login details
You will need to use the same email you signed up with to gain access again.
Check your inbox to find the first Magic login code you were sent when you claimed your Fan Pass, this will be the email address you used to sign up with.
I entered the wrong email address to claim my Fan Pass, what do I do?
If you have not yet claimed your Fan Pass, close the dialogue box to return back to the confirmation page and then click the ‘Claim now’ button again.
You can now enter the correct email address to receive your login code.
Policy, Technology and Data
Can I trade, sell or gift my Fan Pass?
No, it’s not possible to trade, sell or gift your Fan Pass.
Am I on a mailing list connected to my Fan Pass?
You will receive Fan Pass updates as part of your White Lies FC subscription. You can unsubscribe by following the link at the bottom of these emails.
What happens with my Data?
Only White Lies has access to your data. We use the Cirkay Fan Pass to enable you to access benefits and rewards.
The Cirkay Privacy Policy is here. If you have any questions about the handling of your data, please email privacy@cirkay.com and our team will be happy to help.